- We pride ourselves in getting the order right the FIRST time. We don't want to deal with returns anymore than you do. That being said, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com so we can figure out what happened. If it is a problem on our end, we will ABSOLUTELY take care of you!
- Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
- If you notice an issue on the products or anything else on the order, please email us as soon as possible at firstname.lastname@example.org with the order number in the subject heading.
- Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
- Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
- Strong Rabbit Designs does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
- Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.